FAQs

Frequently Asked Questions.
Here are some common questions about Better Protect.

Should I treat my entire carpet with Better Protect or just the visible areas? And when I apply it to my upholstery and rugs, do I cover the whole area of those too?

It’s completely up to you. Of course, there is more effort involved in protecting entire areas as in the majority of cases objects will have to be moved to make it possible, but if you can we do recommend it.

The benefit of protecting all of it is that you’re enabling the entire carpet to be cleaner, more durable and to ultimately sustain its quality. The same principle applies to upholstery and rugs in that the more you protect of them, the better the condition they will possess as a whole. It isn’t just visible areas that suffer; bear in mind that dirt and spillages can end up in the crevices of upholstery, or underneath furniture on carpets.

Applying Better Protect solely to the sections of carpet, upholstery and rugs that are on show, however, is certainly better than not having them protected at all.

Can Better Protect be applied to any soft furnishings?

Better Protect can be used to treat the vast majority of fabrics, although there are certain materials where use is to be avoided. Our treatment must not be applied to viscose and silk, as doing so could result in damaged fibres and matting of the pile. Due to their nature as highly water-sensitive these materials do not lend themselves to Better Protect, a water-based anti-stain solution. Sisal and seagrass are susceptible to shrinkage when wet, so please refrain from using Better Protect on any surfaces made from these too.

Being a solution specifically tailored for soft fabrics, the product isn’t particularly suited to leather.  Whilst it is indeed possible to have all of the above treated with anti-stain protection, it is a specialist exercise best left to an expert, in which case please consult a reputable professional carpet, upholstery or rug cleaner for assistance.

What happens if I put too much on? Would that cause any problems?

You can generally apply a liberal amount of Better Protect to carpets without causing them any harm. However, particular care should be taken to avoid saturating rugs and upholstery. A lot of rugs contain loose dyes, so a problem called ‘dye migration’ can occur if they are subject to soaking. Where upholstery is concerned, if it is made of cotton or linen, an issue with ‘browning’ can arise if the fabric becomes too wet. To prevent any damage from happening, leave the anti-stain to dry for 10-15 minutes after spraying the first coat, and following this add the second layer. If you are mindful of not going over the top, yet refrain from being too frugal, you won’t go wrong.

What should I do if a spillage or stain occurs after using the treatment?

White vinegar will act as your saving grace in the event of many an accident if you keep it stocked handily under that kitchen sink. Mixed with warm water (one part white vinegar to four parts warm water) to create a solution, it’s your safest option when taking the do-it-yourself approach to removing stains.

If it’s a solid substance that has befallen the material, such as muck from footwear, first of all vacuum what you can of it (as long as it’s dry). Then, blot white vinegar solution into the stain using plain kitchen roll or a cloth.

For liquid spills, absorb the excess with plain kitchen roll or a cloth before dabbing white vinegar solution around the affected area. An effective way of ensuring the stain is extracted out of the material is to subsequently layer kitchen roll over it (about 6-8 sheets, depending on how much liquid there is) before placing a fairly heavy weight on top (like a stack of books), the pressure of which will cause the residue to be lifted from the fibres into the kitchen roll.

Where powder stains are concerned, firstly vacuum what you can of it. Next, use sticky tape to remove any excess. To eliminate what’s left, gently apply white vinegar solution using a damp cloth. Finish by blotting the area with a clean, dry cloth.

I have allergies. Might I be allergic to the solution?

Better Protect has been formulated to be free of allergens and usable for everyone, so you needn’t worry if you have allergies. In fact, the solution works to prevent pollutants becoming embedded in your soft furnishing, ultimately allowing for fresher air quality as dust and dirt is better able to be eliminated. Therefore, those with allergies don’t suffer – quite the opposite!

Is the solution safe for children, and is it pet-friendly?

Yes – the solution is non-toxic so it is completely safe for children and pets. In a lot of cases, it is parents and pet-owners that rely on Better Protect the most!

My carpets, rugs and upholstery aren’t exactly clean. Might Better Protect compound the dirt in?

No – using Better Protect won’t compound the dirt into your soft furnishings. From our professional viewpoint, it is crucial to apply protection treatment to them when they are new to allow for them to have the best chance possible of sustaining their quality and to prolong their lifespan.

We also highly recommend applying Better Protect when your carpets, rugs or upholstery have been freshly cleaned (by a professional most preferably). However, regardless of how dirty or old your soft furnishings are, it is worth treating them with our anti-stain to help prevent deterioration or any long-term damage that may be caused without it.

Will my soft furnishings be wet after using the treatment?

They won’t be sodden but they will be slightly damp. The drying time depends on the kind of fabric the solution has been applied to. Most materials you can expect to be touch-dry within 2-3 hours. Avoid placing rugs straight back onto carpets that have just been treated, otherwise the carpet will be prevented from drying properly and will trap moisture between it and the rug, leading to potential damage.

How often do I need to apply it?

It depends. If you’re protecting carpets, it’s worth pondering how much traffic they experience and where, and treat each area accordingly. Highly used areas, such as lounge and stair carpets, usually benefit from being treated every 6 months. For other areas, perhaps use the treatment annually.

With regard to upholstery and rugs, the same principle applies; it depends on how they fare with use as to how frequently you should treat them. Alternatively you may wish to protect your soft furnishings throughout the year in an ‘ad hoc’ fashion. It would be particularly wise to use the treatment in the event of a gathering where your soft furnishings are likely to be susceptible to dirt, spills and staining. Remember that it never hurts to add an extra layer, especially in circumstances such as this.

How many applications are in one bottle?

There is no set amount of applications per bottle, as it depends on how much of the solution you will be using and what you are applying it to. But, to give you a rough idea of how far a bottle can go, two average-sized reception room carpets can be coated in their entirety twice over.

Another way of looking at it is that treating a full three-piece suite will use approximately half a bottle after a liberal double application. As far as rugs go, you’re likely to get many applications out of one bottle due to their typically smaller mass in comparison to carpets and upholstery. In short, it really varies!

Will the treatment protect against everything?

Better Protect is a line of defence against all soiling, although it isn’t completely bulletproof. The solution will hugely increase your chance of being able to remove any substance from your soft furnishings, but there are certain products that are more stubborn than others in terms of stain elimination.

Fake tan, for instance, tends to cause permanent damage when it makes contact with an unprotected fabric surface. Were there to be a fake tan spillage on a surface treated with anti-stain, you would be able to remove more of the liquid than you would had the fabric not been protected, yet it can’t be guaranteed that a trace wouldn’t be left where tricky substances like this are concerned.

It is also worth noting that using Better Protect doesn’t magically stop anything from falling on your wares, or make dirt disappear into thin air. Rather, it enables things that do befall them to be removed with greater ease.

What’s the best way to care for my carpets, rugs and upholstery in order to lengthen their lifespan?

Have them professionally cleaned by a reputable carpet, upholstery or rug cleaning company as regularly as you can. As a result of using Better Protect, your soft furnishings will be much easier to clean, so let them know that you have been applying it. This will be music to their ears!

Depending on how frequently your wares become grubby, either an annual clean or a spruce up every six months is most ideal. Always use Better Protect post-clean to keep your fabric furnishings fresh for as long as possible.

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Better Protect,
6 Brook Meadow,
Higher Bartle,
Preston, PR4 0AA

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